Service
Emergency Dispatch Alerts
Surface urgent calls quickly so your team can prioritize high-risk customer situations.
A no-heat call in January or a no-cool call in July isn't a routine booking. It's an emergency, and the customer knows it. If they don't feel like it's being treated as one, they'll call someone else. Aria detects urgency cues in real time during the call and immediately notifies your team so you can respond before the job is gone. No more finding out about an emergency three hours later when you check your voicemail.
What you get
How it works
Aria detects the urgency
During the call, Aria listens for emergency signals, including phrases like 'no heat,' 'no air,' 'elderly,' 'infant,' or explicit urgency from the caller, and flags the call in real time.
Your team gets an instant alert
The moment an emergency is flagged, Aria sends a notification to your designated contact with the caller's name, number, address, and a summary of the issue.
You decide how to respond
You can call the customer back immediately or have Aria transfer the call to your office or on-call number.
Common questions
What types of situations trigger an emergency alert?
Alerts are triggered by common HVAC emergency situations and urgency language such as no heat, no cooling, gas smell, carbon monoxide concerns, or an explicit request for urgent help.
How fast does the alert arrive?
Alerts are sent in real time during the call, typically within seconds of Aria detecting the urgency flag. You'll know about the emergency while the caller is still on the line.
Can Aria transfer the emergency call directly to me?
Yes. Aria can transfer urgent callers to your on-call technician, office line, or designated fallback number when an emergency is detected.